Elite Studio USA Refund Policy
Last Updated: August 1, 2026
At Elite Studio USA, your satisfaction comes first. This Refund Policy explains how refunds work, with a focus on keeping things simple and fair for you as the client.
1. Concept Validation
A concept is considered validated when you indicate the design direction is on the right track, either by:
- Email confirmation, or
- Submitting a revision form with a rating of 6 points or above (indicating the design direction is on track)
Initial concepts are delivered within 5 days after you complete the required intake form ("Requirements Form").
Validation simply confirms that the design direction aligns with your vision. You can continue to request revisions within the project workflow until the final design is completed.
2. Refund Policy
You may request a full refund for your branding, website or any design if you are not satisfied, under the following conditions:
- Before concept validation: Refunds may be requested at any time before approving the initial concept — no questions asked.
- After concept validation: Full refunds may be requested within 45 calendar days of concept validation, provided final files have not been delivered, approved, or used. We ask for at least one round of feedback first, so we have a genuine chance to get it right for you.
Partial Refunds
Requests made 60 days after concept validation may qualify for a partial refund:
- Up to 3 completed revision rounds → up to 75% refund
- 4–5 completed revision rounds → up to 50% refund
Requests made after 60 days, or after final files have been delivered, will be reviewed case by case — we lean toward finding a solution that works for you, whether that's a partial refund, extra revisions, or a different expert.
Exceptions: We will always take responsibility, with a full refund offered, in cases of design plagiarism or major technical errors on our end (corrupted files, missing assets, incorrect formats).
3. Brand Ecosystem Refund Policy
The Brand Ecosystem package includes multiple customized deliverables.
- You may request a refund for the logo phase, under the Refund Policy above, at any point before Brand Ecosystem production begins.
- Once Brand Ecosystem production has started, refund requests will be handled case by case, with the same client-first approach: we'd rather adjust the work, extend revisions, or offer a partial refund than leave you unhappy with the result.
4. Client Inactivity / Order Completion
Active participation helps us deliver on time. If you don't respond, provide required information, submit feedback, or approve concepts for 40 consecutive calendar days, the project may be marked complete due to inactivity, and work completed up to that point will be delivered as-is. If this happens and you'd still like to revisit the project, reach out — we're happy to discuss reopening it or finding a fair resolution rather than treating it as automatically closed.
5. Post-Delivery Support
Once final website packages or Brand Ecosystem deliverables are delivered:
- Requests outside the original scope will typically involve an additional fee, but we'll always let you know the cost upfront before doing any extra work.
- You're welcome to request that your project not be displayed in our portfolio or marketing materials — we'll respect that immediately.
- Before finalizing any refund, we may offer alternatives such as a different designer, additional design directions, or direct support from a project lead. These are offered to help resolve things quickly, never to delay or avoid a refund you're entitled to.
6. How Refunds Are Processed
- Refunds are issued to your original payment method.
- Processing time depends on your bank or payment provider. We're not able to control bank, payment processor, or currency conversion fees, but we'll do what we can to make the process smooth.
- Every refund is logged in the project record for transparency.
To request a refund, just send us:
- Your company name
- A brief explanation of the issue
We'll review your request promptly and work toward the best solution for you.
7. Our Commitment
Our goal is a design you're genuinely happy with. If something isn't working, tell us — we'd rather make it right through revisions, a new direction, or a refund than leave you dissatisfied.
Contact us anytime at support@elitestudiousa.online.
